QT Troubleshooting

• When I click on a link to a QuickTime movie, the player starts but hangs the machine before playing the movie.
  This seems to happen mostly with Apple's player. Read the readme file that came with the software. It will explain that you can edit the [Video] setting to Optimize=Driver to enhance compatibility. The readme file has other suggestions.
• I am using the QuickTime for Windows device extension for Media Player. When I try to view a QuickTime movie, Media Player gives a dialog saying "Cannot determine the device type from the given filename extension."
  This problem happens when you have a Windows Web client and you try to download a movie from the Movie Plex. You navigate the Movie Plex by clicking on imagemaps. When you click on a spot that is supposed to download a movie, the server checks the configuration file for that imagemap and begins to download the movie to the client. The client looks at the extension for the movie (QuickTime movie files usually end in .MOV) notices that it is getting a movie and begins to copy the file to the local hard disk. Once the the file is downloaded, it launches the appropriate helper application (in this case Media Player) and passes the downloaded file to it.

  The problem is that when the the movie is copied to the hard disk, it is given a filename based on the URL of the imagemap, not the URL of the of the actual file stored in the imagemap configuration file. Thus, the movie filename no longer ends in .MOV; it ends in .CON (from the extension I use for imagemap configuration files, .CONF). This by itself should not be a big problem, but Media Player identifies the type of file it is about to read from the extension. If it was a nicer application, it would look at the head of the file for information, but it doesn't do that, so what can you do?

  If you want to still use Media Player, view the clips from the Press Room instead--there are no imagemaps in the way to confuse the issue.

  However, I recommend you install the real QuickTime for Windows above and change the .INI file for your Web client to use Apple's Movie Player.

1. After downloading the QTW.ZIP file to your disk, unzip it with PKUZIP using the -d switch:

   pkunzip -d qtw111.zip

   This will make two directories called DISK1 and DISK2.

2. XCOPY the contents of the DISK1 directory to a blank, high-density floppy disk labeled as DISK1:

   cd DISK1
xcopy *.* a: /s /e
label a: DISK1

   XCOPY the contents of DISK2 to a blank, high-density floppy labeled as DISK2. Copying the files to floppies is important; QuickTime for Windows SETUP will only install from floppy disk.

3. Start Windows and run SETUP from the floppy disk labeled DISK1.